Refund policy

Pawgeous Ltd. Returns & Refunds Policy

At Pawgeous Ltd. we pride ourselves on providing premium quality grooming wipes for your beloved pets. Your satisfaction is our top priority, and we want you to be satisfied with your purchase.

1. Returns Eligibility

We accept returns under the following conditions:

  • Product Condition: The product must be unused, unopened, and in its original packaging.

  • Timeframe: Returns must be initiated within 30 days of receiving your order.

  • Proof of Purchase: A valid proof of purchase (order number, receipt, etc.) is required.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our customer support team at info@pawgeous.net with your order number and reason for return.

  2. Return Authorization: Once your return is approved, you will receive instructions on how to send your items back to us.

  3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once we receive your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts not due to our error).

  • Non-Refundable Items: Please note that original shipping costs are non-refundable.

4. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately with photos of the damage and your order number. We will arrange for a replacement or a full refund, including any shipping costs.

5. Late or Missing Refunds

If you haven’t received a refund after the stated time frame, please:

  • Check your bank account again.

  • Contact your credit card company; it may take some time before your refund is officially posted.

  • Contact your bank; there is often some processing time before a refund is posted.

  • If you’ve done all of this and still have not received your refund, please contact us at angus@pawgeous.net.

6. International Returns

For international orders, customers are responsible for return shipping and any additional customs fees or duties. We recommend consulting with your local customs office for more information.

 

Contact Us: If you have any questions regarding our returns policy, please don't hesitate to reach out at angus@pawgeous.net.

This policy is designed to ensure clarity and customer satisfaction while maintaining the integrity of your luxury brand. Feel free to adjust any specific details as needed!